Refund policy
Return & Refund Policy
Last updated: March 25, 2026 Contact: hello@kreftriver.com
At Kreft River™, we take pride in the craftsmanship and care behind every product we offer. If something doesn't meet your expectations, our return process is designed to be smooth, respectful, and thoughtfully handled.
Returns
We accept returns within 14 days of delivery. Returns must be received by us within 14 days of the delivery date to be eligible.
To qualify for a return:
- Items must be unused and in their original, unopened packaging
- All accessories and documentation must be included
- Items must be returned in resalable condition
The following items are not eligible for return:
- Special order or non‑stock items
- Opened DVDs, CDs, or cartography products (unless defective)
- Items requiring manufacturer warranty service
Return Shipping
Return shipping costs are the responsibility of the customer.
If an item arrives damaged or defective, we will provide a prepaid return shipping label at no cost to you.
Fees
A restocking fee of up to 15% may apply to all eligible returns. Any applicable fees will be clearly communicated before the return is processed.
How to Start a Return
To begin a return, contact us at hello@kreftriver.com with:
- Your order number
- The item(s) you wish to return
- A brief explanation of the reason
Our team will guide you through the next steps.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or card provider to complete processing.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 14 days of delivery and include clear photos. We will resolve the issue promptly at no additional cost.
Warranty
Warranty coverage varies by manufacturer and product. If your item develops a defect after the return window has passed, contact us at hello@kreftriver.com with your order number and a description of the issue. We will work with the manufacturer on your behalf to resolve the matter. In some cases, you may be directed to contact the manufacturer directly for warranty service.