Shipping policy

Shipping Policy — Kreft River™
Last updated: February 3, 2026
We ship from Canada and the USA to customers across North America.
Processing Time
Orders are processed within 2–5 business days.
Shipping Times
•     Canada: 3–12 business days
•     USA: 3–12 business days
(Shipping times may vary depending on carrier delays.)
Shipping Costs
Shipping rates are calculated at checkout based on your location and order weight.
We may offer free shipping promotions from time to time. Additional duties, taxes, and customs fees may apply for cross-border shipments between Canada and the USA. These charges are the responsibility of the recipient and are not included in the order total.

Order Tracking
Once your order ships, you’ll receive a tracking number by email.
Lost or Delayed Packages
If your package is delayed or lost, contact us at hello@kreftriver.com and we’ll help investigate with the carrier.